This privacy policy explains how Cycle Savvy processes personal data when you use the website, contact us, or arrange bicycle servicing and repairs. It is written to help you understand what we collect, why we use it, and how you can exercise your rights.
You may have rights to know what data we hold, correct inaccurate information, request deletion in appropriate cases, object to certain processing, and ask for a copy of data you provided. We will assess each request in light of applicable law and the operational need to keep accurate workshop records.
To protect privacy, we may ask for enough information to verify your identity before acting on a request. We will respond through the same channel where practical or through another agreed contact method. If a request cannot be fully granted, we will explain the reason where the law allows.
Inquiry records, service notes, and related communications are retained for the period needed to manage the request, complete the service, maintain business records, and meet legal obligations. When data is no longer needed, it is deleted or anonymized where appropriate, subject to any lawful retention requirement.
If we make material changes, we will update the policy text on the website and use reasonable means to draw attention to the revision where appropriate. The date of the latest version should be checked before relying on the policy.
Data handling overview
This section outlines the categories of personal information we may process, where that information comes from, the types of cookies used on the site, and the controls available to you.
Depending on how you contact Cycle Savvy, we may process your name, email address, phone number if you choose to provide it, inquiry message, and service preferences. We may also process limited technical data such as server request metadata and browser or device information when you use the website.
We receive personal data when you submit a contact form, send an email, call us, or visit the workshop in person. Technical data is generated automatically by the website and its hosting environment when pages are requested or forms are delivered.
Confirmed cookie uses are limited to essential site operation and storing privacy preferences. We do not confirm analytics or marketing cookies as active on this website. If that changes, the policy will be updated to reflect the actual use.
We use cookies only for essential site operation and to remember privacy preferences. You can manage cookies through your browser settings, and where the site provides a preference control, you may change your selection there. Disabling essential cookies may affect basic site functions.
We use personal data to respond to contact requests, manage bicycle service inquiries, record intake details, communicate about scope and collection, support website security, and deliver the technical operation of the site. Where relevant, we also use data to keep basic business records and to handle lawful obligations connected with workshop services.
We may share limited data with service providers that support website hosting, technical delivery, or message handling, and only to the extent needed for those functions. We do not confirm any marketing or advertising sharing based on the current website setup.
We may disclose personal data when required by law, court order, or a lawful request from public authorities. We may also share information where needed to establish, exercise, or defend legal claims, or to protect the security and integrity of the website and workshop operations.
Where the GDPR applies, Cycle Savvy acts as the controller for the personal data processed through this website and related service communications. The legal basis depends on the context, such as responding to your inquiry, taking steps before a service arrangement, meeting legal obligations, or relying on legitimate interests for website security and technical delivery.
Where applicable, you may request access, rectification, erasure, restriction, objection, or data portability. You may also withdraw consent where processing is based on consent. Some requests may be limited by legal retention duties, security needs, or the need to complete a service record.
